Shipping Policy

SHIPPING & DELIVERY POLICY

 

Last updated July 28, 2024

 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.nancymatherjewellery.com/terms-and-conditions.

 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

Shipping Fees

 

We offer shipping at the following rates:

 

Shipping Method - Estimated Time - Cost

 

UK Royal Mail Tracked 24 - 5-7 Business Days - £4.50

 

UK Royal Mail Tracked 48 - 7-14 Business Days - £3.50

 

International Tracked - 14-21 Business Days - £12.50

 

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

Please be aware that this is a very small business, and as such we are only able to package and send your items once a week. Your order will be sent through Royal Mail, and you should receive an email (if you have provided one) once it has been processed.

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer worldwide shipping.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

 

Orders will only be shipped on Thursdays/Fridays

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

 

If you have questions about returns, please review our Return Policy: https://www.nancymatherjewellery.com/refund-policy 

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by:

• Email: contact@nancymatherjewellery.com