Refund and returns Policy
Returns Policy
We hope that you enjoy the purchases you made from Nancy Mather Jewellery. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this returns policy.
How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Nancy Mather Jewellery under this returns policy in accordance with the following terms:
1. Returns made under this returns policy must be made within 30 days of delivery of an item.
2. Items to be returned must:
a. Be in the same condition as when recieved.
b. Be returned unused/unworn.
3. To start the returns process, you should email us at: contact@nancymatherjewellery.com requesting a return in accordance with this returns policy. Include your name, order number and details of the item(s) you want to return.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this return policy, a customer is entitled to a full refund of the price paid for the items(s):
1. Taking into account any discounts that were applied at the time of purchase.
2. Exclusive of any shipping costs paid.
Processing Returns
Once we have received the item you wish to return:
1. We will check the item you have returned within, wherever possible, 14 days.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this returns policy;
a. We will let you know that your return has been recieved and accepted.
b. You will receive a refund via your original payment method, or if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes.
3. If the item returned or your returns procedure does not comply with the requirements set out in this returns policy;
a. We will let you know why your return has not been accepted.
b. We may offer a reduced refund.
c. You will have the option to take the item back (note that you will be required to pay for shipping).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size), you should return the purchased item as usual and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then;
1. If the request exchange is possible, we will send the new item to you once the item being returned has been received.
2. If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then chose to purchase an alternative item from us by starting a new purchase.
A Customer’s Statutory Rights
The returns process provided under this returns policy is provided in addition to customers’ statutory rights and this returns policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a customer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchaced online or in person; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase;
1. See the Terms and Conditions that cover your purchase.
2. You can contact us at: contact@nancymatherjewellery.com to request a copy of the relevant Terms and Conditions, to ask which of our terms and conditions are relevant to your purchase or to request more information.
This Returns Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en)
This policy was created on 25 July 2024.